Uptime SLA with a figure in Helpdesk
"High availability" is marketing. "99.9 %" is a commitment.
- 2Published
- 11Vendors measured
- 18%Of those measured
- 2026-08-31Checked
18% here against 12% across every category we measure. Helpdesk sits above the overall share for this criterion.
Back to Uptime SLA with a figure across all categories, or to Helpdesk.
Published
An availability commitment with a figure.
| Vendor | What we found |
|---|---|
| Freshdesk | https://www.freshworks.com/helpdesk/sla/ |
| Intercom | https://www.intercom.com/legal/service-level-agreement |
No uptime figure found.
We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.
| Vendor | What we found |
|---|---|
| Crisp | 6 addresses checked |
| Front | 6 addresses checked |
| Gorgias | 6 addresses checked |
| Help Scout | 6 addresses checked |
| Hiver | 6 addresses checked |
| Kayako | 6 addresses checked |
| LiveAgent | 6 addresses checked |
| Tidio | 6 addresses checked |
| Zendesk | 6 addresses checked |
Not measured
We could not look at these, or their robots.txt asks us not to. That says something about our measurement, not about them, and they are left out of the percentage above.
| Vendor | What we found |
|---|---|
| Groove | The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured. |
Found something we missed? Tell us and the next run picks it up.