Uptime SLA with a figure in Helpdesk
"High availability" is marketing. "99.9 %" is a commitment.
Read the percentage with its scope: use the uptime calculator for a time-based example and the SLA review checklist for the questions behind it.
5 of 51 companies we measured here publish it, that is 10%. Last checked 2026-10-15.
10% here against 3% across every category we measure. Helpdesk sits above the overall share for this criterion.
This page counts companies, not product entries: a company with two products in this category is one company here and two rows below.
Back to Uptime SLA with a figure across all categories, or to Helpdesk.
- Found5
- Not found at checked addresses46
- Not measured0
51 companies in total. Unmeasured companies are excluded from the published share.
Published
An availability commitment with a figure.
No uptime figure found.
We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.
| Vendor | What we found |
|---|---|
| BagAChat | 6 addresses checkedChecked |
| BoldDesk | 6 addresses checkedChecked |
| Cerb Cloud | 6 addresses checkedChecked |
| Chatwoot | 6 addresses checkedChecked |
| Crisp | 6 addresses checkedChecked |
| Desk365 | 6 addresses checkedChecked |
| Deskpro | 6 addresses checkedChecked |
| Desku | 6 addresses checkedChecked |
| Deskware | 6 addresses checkedChecked |
| Drag | 6 addresses checkedChecked |
| Enchant | 6 addresses checkedChecked |
| Etech ICE | 6 addresses checkedChecked |
| Front | 6 addresses checkedChecked |
| Gladly | 6 addresses checkedChecked |
| Gorgias | 6 addresses checkedChecked |
| HappyFox | 6 addresses checkedChecked |
| Help Scout | 6 addresses checkedChecked |
| HelpDesk | 6 addresses checkedChecked |
| Helply | 6 addresses checkedChecked |
| HelpNinja | 6 addresses checkedChecked |
| Helprace | 6 addresses checkedChecked |
| HelpSpace | 6 addresses checkedChecked |
| Helpwise | 6 addresses checkedChecked |
| Hiver | 6 addresses checkedChecked |
| HostedSmarterTrack | 6 addresses checkedChecked |
| JivoChat | 6 addresses checkedChecked |
| Kayako | 6 addresses checkedChecked |
| Keeping | 6 addresses checkedChecked |
| LiveAgent | 6 addresses checkedChecked |
| LiveChat | 6 addresses checkedChecked |
| Olark | 6 addresses checkedChecked |
| OneDesk | 6 addresses checkedChecked |
| osTicket | 6 addresses checkedChecked |
| Re:amaze | 6 addresses checkedChecked |
| Rysis Chronodesk | 6 addresses checkedChecked |
| SupportBee | 6 addresses checkedChecked |
| ThinkOwl | 6 addresses checkedChecked |
| Tidio | 6 addresses checkedChecked |
| TomTicket | 6 addresses checkedChecked |
| Trengo | 6 addresses checkedChecked |
| Urban Seller | 6 addresses checkedChecked |
| UserVoice | 6 addresses checkedChecked |
| uWebChat | 6 addresses checkedChecked |
| Vision Helpdesk | 6 addresses checkedChecked |
| Zammad | 6 addresses checkedChecked |
| Zendesk | 6 addresses checkedChecked |
Not measured
We could not look at these, or their robots.txt asks us not to. That says something about our measurement, not about them, and they are left out of the percentage above.
None. Every vendor here was measured for this criterion.
Other criteria in Helpdesk
- Data processing agreement
- Subprocessor list
- Data location stated
- Status page with history
- Public pricing
- Certifications named
- HTTPS enforced with HSTS
- No third-party tracking before consent
- security.txt (RFC 9116)
- Notice before subprocessors change
- Named privacy contact
Uptime SLA with a figure in related categories
Found something we missed? Tell us. A correction moves that vendor into our next nightly run. That run reads the same fixed addresses we check for every vendor, not the address you send.