security.txt (RFC 9116) in Helpdesk
It tells a researcher where to report a vulnerability instead of guessing.
6 of 48 companies we measured here publish it, that is 13%. Last checked 2026-10-16.
13% here against 11% across every category we measure. Helpdesk sits above the overall share for this criterion.
This page counts companies, not product entries: a company with two products in this category is one company here and two rows below.
Back to security.txt (RFC 9116) across all categories, or to Helpdesk.
- Found6
- Not found at checked addresses42
- Not measured3
51 companies in total. Unmeasured companies are excluded from the published share.
Published
Served at /.well-known/security.txt.
No security.txt found.
We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.
| Vendor | What we found |
|---|---|
| BagAChat | 1 address checkedChecked |
| Cerb Cloud | 1 address checkedChecked |
| Chatwoot | 1 address checkedChecked |
| Crisp | 1 address checkedChecked |
| Desk365 | 1 address checkedChecked |
| Deskpro | 1 address checkedChecked |
| Desku | 1 address checkedChecked |
| Deskware | 1 address checkedChecked |
| Dixa | 1 address checkedChecked |
| Drag | 1 address checkedChecked |
| Enchant | 1 address checkedChecked |
| Etech ICE | 1 address checkedChecked |
| Gladly | 1 address checkedChecked |
| HappyFox | 1 address checkedChecked |
| Help Scout | 1 address checkedChecked |
| HelpDesk | 1 address checkedChecked |
| Helply | 1 address checkedChecked |
| HelpNinja | 1 address checkedChecked |
| HelpSpace | 1 address checkedChecked |
| Helpwise | 1 address checkedChecked |
| Hiver | 1 address checkedChecked |
| HostedSmarterTrack | 1 address checkedChecked |
| JivoChat | 1 address checkedChecked |
| Kayako | 1 address checkedChecked |
| Keeping | 1 address checkedChecked |
| Kustomer | 1 address checkedChecked |
| LiveAgent | 1 address checkedChecked |
| LiveChat | 1 address checkedChecked |
| Olark | 1 address checkedChecked |
| OneDesk | 1 address checkedChecked |
| osTicket | 1 address checkedChecked |
| Re:amaze | 1 address checkedChecked |
| Rysis Chronodesk | 1 address checkedChecked |
| SupportBee | 1 address checkedChecked |
| tawk.to | 1 address checkedChecked |
| ThinkOwl | 1 address checkedChecked |
| TomTicket | 1 address checkedChecked |
| Trengo | 1 address checkedChecked |
| Urban Seller | 1 address checkedChecked |
| UserVoice | 1 address checkedChecked |
| uWebChat | 1 address checkedChecked |
| Vision Helpdesk | 1 address checkedChecked |
Not measured
We could not look at these, or their robots.txt asks us not to. That says something about our measurement, not about them, and they are left out of the percentage above.
| Vendor | What we found |
|---|---|
| Helprace | The vendor’s server blocked or rate-limited our crawler, so this was not measured.Checked |
| Supportbench | The vendor’s server blocked or rate-limited our crawler, so this was not measured.Checked |
| Tidio | The vendor’s server blocked or rate-limited our crawler, so this was not measured.Checked |
Other criteria in Helpdesk
- Data processing agreement
- Subprocessor list
- Data location stated
- Status page with history
- Public pricing
- Certifications named
- Uptime SLA with a figure
- HTTPS enforced with HSTS
- No third-party tracking before consent
- Notice before subprocessors change
- Named privacy contact
security.txt (RFC 9116) in related categories
Found something we missed? Tell us. A correction moves that vendor into our next nightly run. That run reads the same fixed addresses we check for every vendor, not the address you send.