SaaS Ranking

Data location stated in Customer success and onboarding

Where the data physically sits decides which law applies to it.

6 of 11 vendors we measured here publish it, that is 55%. Last checked 2026-09-02.

55% here against 47% across every category we measure. Customer success and onboarding sits above the overall share for this criterion.

Back to Data location stated across all categories, or to Customer success and onboarding.

Published

The hosting location is stated on a public page.

VendorWhat we found
Akita https://akitaapp.com/privacy/
Chameleon https://www.chameleon.io/security
ChurnZero https://churnzero.com/security
ClientSuccess https://www.clientsuccess.com/security-compliance
Pendo https://www.pendo.io/legal/privacy-policy/
Whatfix https://whatfix.com/privacy-policy

No statement about data location found.

We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.

VendorWhat we found
Appcues 7 addresses checked
Catalyst 7 addresses checked
Command AI 7 addresses checked
Guideflow 7 addresses checked
Planhat 7 addresses checked

Not measured

We could not look at these, or their robots.txt asks us not to. That says something about our measurement, not about them, and they are left out of the percentage above.

VendorWhat we found
Stonly The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

Found something we missed? Tell us and the next run picks it up.