SaaS Ranking

Named privacy contact in Customer success and onboarding

"Contact us" is not a privacy contact. A named officer or a dedicated address is.

6 of 11 vendors we measured here publish it, that is 55%. Last checked 2026-09-02.

55% here against 42% across every category we measure. Customer success and onboarding sits above the overall share for this criterion.

Back to Named privacy contact across all categories, or to Customer success and onboarding.

Published

A data protection officer or a dedicated privacy address is named.

VendorWhat we found
Catalyst https://www.catalyst.io/legal/privacy-policy
Chameleon https://www.chameleon.io/privacy
ClientSuccess https://www.clientsuccess.com/privacy-policy
Pendo https://www.pendo.io/legal/privacy-policy/
Planhat https://www.planhat.com/legal/privacy-policy
Whatfix https://whatfix.com/privacy-policy

No named privacy contact found.

We reached at least one address for each of these vendors and none of them carried it. That is what we found at the addresses we checked, on the date we checked them, and not a statement about what the vendor has.

VendorWhat we found
Akita 7 addresses checked
Appcues 7 addresses checked
ChurnZero 7 addresses checked
Command AI 7 addresses checked
Guideflow 7 addresses checked

Not measured

We could not look at these, or their robots.txt asks us not to. That says something about our measurement, not about them, and they are left out of the percentage above.

VendorWhat we found
Stonly The vendor’s robots.txt excludes us from at least one of these addresses, so this was not measured.

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