Alternatives to Totango
Other Customer success and onboarding vendors we measure, sorted by how much they publish that Totango does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 34 that differ from Totango on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Totango has 4 gaps in what we could measure: Public pricing, Certifications named, No third-party tracking before consent, security.txt (RFC 9116). The column “publishes and Totango does not” is the one that closes them.
| Vendor | Score | Publishes, and Totango does not | Totango publishes, and they do not | |
|---|---|---|---|---|
| Custcust.co | 39/100 | 3 Public pricing, Certifications named, security.txt (RFC 9116) | 6 Subprocessor list, Data location stated, Status page with history, +3 | Compare |
| Dockdock.us | 74/100 | 2 Public pricing, Certifications named | 1 Subprocessor list | Compare |
| Arcadearcade.software | 57/100 | 2 Public pricing, Certifications named | 4 Subprocessor list, Status page with history, Uptime SLA with a figure, +1 | Compare |
| Inline Manualinlinemanual.com | 57/100 | 2 Public pricing, Certifications named | 4 Subprocessor list, Uptime SLA with a figure, HTTPS enforced with HSTS, +1 | Compare |
| ClientSuccessclientsuccess.com | 52/100 | 2 Public pricing, Certifications named | 4 Data processing agreement, Status page with history, Uptime SLA with a figure, +1 | Compare |
| Akitaakitaapp.com | 48/100 | 2 Public pricing, Certifications named | 5 Subprocessor list, Status page with history, Uptime SLA with a figure, +2 | Compare |
| Chameleontrychameleon.com | 48/100 | 2 Public pricing, Certifications named | 4 Data processing agreement, Subprocessor list, Uptime SLA with a figure, +1 | Compare |
| Catalystcatalyst.io | 35/100 | 2 Public pricing, Certifications named | 5 Data processing agreement, Subprocessor list, Data location stated, +2 | Compare |
| Demostackdemostack.com | 35/100 | 2 Certifications named, security.txt (RFC 9116) | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | Compare |
| Guideflowguideflow.com | 22/100 | 2 Public pricing, Certifications named | 7 Data processing agreement, Subprocessor list, Data location stated, +4 | Compare |
| Userpilotuserpilot.com | 17/100 | 2 Public pricing, Certifications named | 7 Data processing agreement, Subprocessor list, Data location stated, +4 | Compare |
| Gainsightgainsight.com | 61/100 | 1 Certifications named | 2 Data processing agreement, Uptime SLA with a figure | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.