Alternatives to ClientSuccess
Other Customer success and onboarding vendors we measure, sorted by how much they publish that ClientSuccess does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 27 that differ from ClientSuccess on at least one criterion we measured for both. Public transparency score, not a product or security rating.
ClientSuccess has 6 gaps in what we could measure: Data processing agreement, Status page with history, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change. The column “publishes and ClientSuccess does not” is the one that closes them.
| Vendor | Score | Publishes, and ClientSuccess does not | ClientSuccess publishes, and they do not | |
|---|---|---|---|---|
| Dockdock.us | 74/100 | 4 Data processing agreement, Status page with history, Uptime SLA with a figure, +1 | 1 Subprocessor list | Compare |
| Inline Manualinlinemanual.com | 57/100 | 3 Data processing agreement, Status page with history, Notice before subprocessors change | 3 Subprocessor list, HTTPS enforced with HSTS, Named privacy contact | Compare |
| Custcust.co | 39/100 | 3 Data processing agreement, security.txt (RFC 9116), Notice before subprocessors change | 4 Subprocessor list, Data location stated, HTTPS enforced with HSTS, +1 | Compare |
| Gainsightgainsight.com | 61/100 | 2 Status page with history, Notice before subprocessors change | 1 Public pricing | Compare |
| Arcadearcade.software | 57/100 | 2 Data processing agreement, Notice before subprocessors change | 2 Subprocessor list, Named privacy contact | Compare |
| Navatticnavattic.com | 57/100 | 2 Data processing agreement, Notice before subprocessors change | 2 Data location stated, Certifications named | Compare |
| Pendopendo.io | 52/100 | 2 Data processing agreement, Status page with history | 2 Subprocessor list, Public pricing | Compare |
| Akitaakitaapp.com | 48/100 | 2 Data processing agreement, Notice before subprocessors change | 3 Subprocessor list, HTTPS enforced with HSTS, Named privacy contact | Compare |
| Userflowuserflow.com | 48/100 | 2 Status page with history, Uptime SLA with a figure | 2 Subprocessor list, Certifications named | Compare |
| Custifycustify.com | 43/100 | 2 Data processing agreement, Notice before subprocessors change | 4 Subprocessor list, Public pricing, Certifications named, +1 | Compare |
| GUIDEcxguidecx.com | 43/100 | 2 Data processing agreement, Notice before subprocessors change | 3 Subprocessor list, Public pricing, HTTPS enforced with HSTS | Compare |
| Planhatplanhat.com | 39/100 | 2 Data processing agreement, Notice before subprocessors change | 3 Subprocessor list, Data location stated, Public pricing | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.