Transparency alternatives to Gorgias
Other Helpdesk vendors we measure, sorted by how much we found at them and not at Gorgias. This is a comparison of disclosure, not of features or fitness.
12 shown of 50 that differ from Gorgias on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Gorgias has 5 gaps in what we could measure: Data location stated, Public pricing, Uptime SLA with a figure, HTTPS enforced with HSTS, No third-party tracking before consent. The column “Found there, not found at Gorgias” is the one that closes them.
| Vendor | Score | Found there, not found at Gorgias | Found at Gorgias, not found there | |
|---|---|---|---|---|
| Intercomintercom.comSee also Transparency alternatives to Intercom | 70/100 | 4 Data location stated, Public pricing, Uptime SLA with a figure, +1 | 1 Status page with history | Compare |
| Dixadixa.comSee also Transparency alternatives to Dixa | 61/100 | 4 Data location stated, Public pricing, Uptime SLA with a figure, +1 | 3 Status page with history, Certifications named, security.txt (RFC 9116) | Compare |
| Dragdragapp.comSee also Transparency alternatives to Drag | 43/100 | 4 Data location stated, Public pricing, HTTPS enforced with HSTS, +1 | 5 Data processing agreement, Status page with history, security.txt (RFC 9116), +2 | Compare |
| Desk365desk365.ioSee also Transparency alternatives to Desk365 | 74/100 | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | 2 Status page with history, security.txt (RFC 9116) | Compare |
| Frontfront.comSee also Transparency alternatives to Front | 52/100 | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | 3 Status page with history, Notice before subprocessors change, Named privacy contact | Compare |
| Kustomerkustomer.comSee also Transparency alternatives to Kustomer | 52/100 | 3 Data location stated, Uptime SLA with a figure, HTTPS enforced with HSTS | 3 Certifications named, security.txt (RFC 9116), Notice before subprocessors change | Compare |
| Hiverhiverhq.comSee also Transparency alternatives to Hiver | 48/100 | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | 3 Data processing agreement, security.txt (RFC 9116), Notice before subprocessors change | Compare |
| Crispcrisp.chatSee also Transparency alternatives to Crisp | 43/100 | 3 Public pricing, HTTPS enforced with HSTS, No third-party tracking before consent | 5 Data processing agreement, Status page with history, Certifications named, +2 | Compare |
| Helpwisehelpwise.ioSee also Transparency alternatives to Helpwise | 43/100 | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | 4 Data processing agreement, Certifications named, security.txt (RFC 9116), +1 | Compare |
| Chatwootchatwoot.comSee also Transparency alternatives to Chatwoot | 39/100 | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | 4 Data processing agreement, Status page with history, security.txt (RFC 9116), +1 | Compare |
| Helplyhelply.comSee also Transparency alternatives to Helply | 39/100 | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | 4 Data processing agreement, Status page with history, security.txt (RFC 9116), +1 | Compare |
| HelpSpacehelpspace.comSee also Transparency alternatives to HelpSpace | 39/100 | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | 4 Data processing agreement, Status page with history, security.txt (RFC 9116), +1 | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.