Transparency alternatives to Drag
Other Helpdesk vendors we measure, sorted by how much we found at them and not at Drag. This is a comparison of disclosure, not of features or fitness.
12 shown of 50 that differ from Drag on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Drag has 7 gaps in what we could measure: Data processing agreement, Subprocessor list, Status page with history, Uptime SLA with a figure, security.txt (RFC 9116), Notice before subprocessors change, Named privacy contact. The column “Found there, not found at Drag” is the one that closes them.
| Vendor | Score | Found there, not found at Drag | Found at Drag, not found there | |
|---|---|---|---|---|
| BoldDeskbolddesk.comSee also Transparency alternatives to BoldDesk | 78/100 | 7 Data processing agreement, Subprocessor list, Status page with history, +4 | 2 Data location stated, No third-party tracking before consent | Compare |
| Deskprodeskpro.comSee also Transparency alternatives to Deskpro | 83/100 | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | 1 No third-party tracking before consent | Compare |
| Intercomintercom.comSee also Transparency alternatives to Intercom | 70/100 | 5 Data processing agreement, Uptime SLA with a figure, security.txt (RFC 9116), +2 | 1 No third-party tracking before consent | Compare |
| Gorgiasgorgias.comSee also Transparency alternatives to Gorgias | 65/100 | 5 Data processing agreement, Status page with history, security.txt (RFC 9116), +2 | 3 Public pricing, HTTPS enforced with HSTS, No third-party tracking before consent | Compare |
| Desk365desk365.ioSee also Transparency alternatives to Desk365 | 74/100 | 4 Data processing agreement, Subprocessor list, Notice before subprocessors change, +1 | 1 No third-party tracking before consent | Compare |
| Dixadixa.comSee also Transparency alternatives to Dixa | 61/100 | 4 Data processing agreement, Uptime SLA with a figure, Notice before subprocessors change, +1 | 2 Certifications named, No third-party tracking before consent | Compare |
| Kustomerkustomer.comSee also Transparency alternatives to Kustomer | 52/100 | 4 Data processing agreement, Status page with history, Uptime SLA with a figure, +1 | 3 Public pricing, Certifications named, No third-party tracking before consent | Compare |
| Re:amazereamaze.comSee also Transparency alternatives to Re:amaze | 43/100 | 3 Data processing agreement, Notice before subprocessors change, Named privacy contact | 3 Data location stated, Certifications named, No third-party tracking before consent | Compare |
| Frontfront.comSee also Transparency alternatives to Front | 52/100 | 2 Data processing agreement, security.txt (RFC 9116) | 1 No third-party tracking before consent | Compare |
| Hiverhiverhq.comSee also Transparency alternatives to Hiver | 48/100 | 2 Status page with history, Named privacy contact | 1 No third-party tracking before consent | Compare |
| Crispcrisp.chatSee also Transparency alternatives to Crisp | 43/100 | 2 Subprocessor list, Named privacy contact | 2 Data location stated, Certifications named | Compare |
| Helpwisehelpwise.ioSee also Transparency alternatives to Helpwise | 43/100 | 2 Status page with history, Named privacy contact | 2 Certifications named, No third-party tracking before consent | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.