Transparency alternatives to Drag
Other Helpdesk vendors we measure, sorted by how much they publish that Drag does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 39 that differ from Drag on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Drag has 8 gaps in what we could measure: Data processing agreement, Subprocessor list, Status page with history, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change, Named privacy contact. The column “publishes and Drag does not” is the one that closes them.
| Vendor | Score | Publishes, and Drag does not | Drag publishes, and they do not | |
|---|---|---|---|---|
| Deskprodeskpro.com | 70/100 | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | 1 Data location stated | Compare |
| Intercomintercom.com | 70/100 | 5 Data processing agreement, Uptime SLA with a figure, security.txt (RFC 9116), +2 | nothing | Compare |
| Gorgiasgorgias.com | 50/100 | 5 Data processing agreement, Status page with history, security.txt (RFC 9116), +2 | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | Compare |
| Dixadixa.com | 61/100 | 4 Data processing agreement, Uptime SLA with a figure, Notice before subprocessors change, +1 | 1 Certifications named | Compare |
| Crispcrisp.chat | 43/100 | 3 Subprocessor list, No third-party tracking before consent, Named privacy contact | 2 Data location stated, Certifications named | Compare |
| Re:amazereamaze.com | 43/100 | 3 Data processing agreement, Notice before subprocessors change, Named privacy contact | 2 Data location stated, Certifications named | Compare |
| Kustomerkustomer.com | 35/100 | 3 Data processing agreement, Status page with history, Uptime SLA with a figure | 3 Data location stated, Public pricing, Certifications named | Compare |
| tawk.totawk.to | 17/100 | 3 Status page with history, Uptime SLA with a figure, Named privacy contact | 4 Data location stated, Public pricing, Certifications named, +1 | Compare |
| Frontfront.com | 52/100 | 2 Data processing agreement, security.txt (RFC 9116) | nothing | Compare |
| Hiverhiverhq.com | 48/100 | 2 Status page with history, Named privacy contact | nothing | Compare |
| Helpwisehelpwise.io | 43/100 | 2 Status page with history, Named privacy contact | 1 Certifications named | Compare |
| Tidiotidio.com | 41/100 | 2 Status page with history, Named privacy contact | 1 HTTPS enforced with HSTS | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.