Content, media and collaboration / Helpdesk
Olark
What Olark publishes on olark.com, measured on 2026-09-02. Every line links the page we found it on, or lists the addresses we checked.
Transparency 35/100 EBand E
Rank 11 of 14 in Helpdeskcategory median 39.5checked 2026-09-02
8 gaps found: 8 criteria not found at the addresses we checked. 4 found8 not found0 not measured
Public transparency score, not a product or security rating.
Transparency labelsaas-ranking.com
Olark
- A
- B
- C
- D
- E
- F
Published commitments4 of 9 found
- not foundData processing agreement×3
- not foundSubprocessor list×3
- foundData location stated×3
- foundStatus page with history×2
- foundPublic pricing×2
- not foundNotice before subprocessors change×2
- not foundCertifications named×1
- not foundUptime SLA with a figure×1
- foundNamed privacy contact×1
Measured behaviour0 of 3 found
- not foundHTTPS enforced with HSTS×2
- not foundNo third-party tracking before consent×2
- not foundsecurity.txt (RFC 9116)×1
Checked 2026-09-02. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.
We do not issue badges: a badge is the first step towards a paid placement, and there is none here. The SVG is a document with the date in it, for your own files.
Show the full transparency label
Transparency labelsaas-ranking.com
Olark
- A
- B
- C
- D
- E
- F
Published commitments4 of 9 found
- not foundData processing agreement×3
- not foundSubprocessor list×3
- foundData location stated×3
- foundStatus page with history×2
- foundPublic pricing×2
- not foundNotice before subprocessors change×2
- not foundCertifications named×1
- not foundUptime SLA with a figure×1
- foundNamed privacy contact×1
Measured behaviour0 of 3 found
- not foundHTTPS enforced with HSTS×2
- not foundNo third-party tracking before consent×2
- not foundsecurity.txt (RFC 9116)×1
Checked 2026-09-02. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.
We do not issue badges: a badge is the first step towards a paid placement, and there is none here. The SVG is a document with the date in it, for your own files.
Not found, heaviest first
Data processing agreement
weight 3 of 3No data processing agreement found.
Checked 8 addresses on 2026-09-02.
Show the 8 addresses we checked
https://olark.com/legal/dpa– reached, no match (HTTP 404)https://olark.com/dpa– reached, no match (HTTP 404)https://olark.com/legal/data-processing-agreement– reached, no match (HTTP 404)https://olark.com/data-processing-agreement– reached, no match (HTTP 404)https://olark.com/legal/data-processing-addendum– reached, no match (HTTP 404)https://olark.com/legal/gdpr– reached, no match (HTTP 404)https://olark.com/trust/dpa– reached, no match (HTTP 404)https://olark.com/privacy/dpa– reached, no match (HTTP 404)
Subprocessor list
weight 3 of 3No subprocessor list found.
Checked 7 addresses on 2026-09-02.
Show the 7 addresses we checked
https://olark.com/legal/subprocessors– reached, no match (HTTP 404)https://olark.com/subprocessors– reached, no match (HTTP 404)https://olark.com/sub-processors– reached, no match (HTTP 404)https://olark.com/legal/sub-processors– reached, no match (HTTP 404)https://olark.com/trust/subprocessors– reached, no match (HTTP 404)https://olark.com/privacy/subprocessors– reached, no match (HTTP 404)https://olark.com/legal/subprocessor-list– reached, no match (HTTP 404)
HTTPS enforced with HSTS
weight 2 of 3No enforced HTTPS with HSTS found.
Checked 2 addresses on 2026-09-02.
Show the 2 addresses we checked
http://olark.com/– redirects to https://olark.com:443/https://olark.com/– no HSTS header
No third-party tracking before consent
weight 2 of 3No consent-free first load found.
Checked 1 address on 2026-09-02.
Show the 1 address we checked
https://olark.com/– third-party requests before any interaction: api.amplitude.com, bat.bing.com, bat.bing.net, cdn.amplitude.com, cdn.feedbucket.app, cta-service-cms2.hubspot.com, dashboard.feedbucket.app, dev.visualwebsiteoptimizer.com, fonts.googleapis.com, fonts.gstatic.com, js-na1.hs-scripts.com, js.hs-analytics.net, js.hs-banner.com, js.hubspot.com, region1.google-analytics.com, script.tapfiliate.com, stats.g.doubleclick.net, track.hubspot.com, www.google-analytics.com, www.google.com, www.googletagmanager.com, www.gstatic.com
Notice before subprocessors change
weight 2 of 3No commitment to give notice before subprocessors change found.
Checked 8 addresses on 2026-09-02.
Show the 8 addresses we checked
https://olark.com/legal/subprocessors– reached, no match (HTTP 404)https://olark.com/subprocessors– reached, no match (HTTP 404)https://olark.com/sub-processors– reached, no match (HTTP 404)https://olark.com/legal/dpa– reached, no match (HTTP 404)https://olark.com/dpa– reached, no match (HTTP 404)https://olark.com/legal/data-processing-agreement– reached, no match (HTTP 404)https://olark.com/trust/subprocessors– reached, no match (HTTP 404)https://olark.com/legal/sub-processors– reached, no match (HTTP 404)
Certifications named
weight 1 of 3No named certification found.
Checked 6 addresses on 2026-09-02.
Show the 6 addresses we checked
https://olark.com/security– reached, no match (HTTP 200)https://olark.com/trust– reached, no match (HTTP 404)https://olark.com/trust-center– reached, no match (HTTP 404)https://olark.com/compliance– reached, no match (HTTP 404)https://olark.com/legal/security– reached, no match (HTTP 404)https://trust.olark.com/– Could not be fetched: fetch failed.
Uptime SLA with a figure
weight 1 of 3No uptime figure found.
Checked 6 addresses on 2026-09-02.
Show the 6 addresses we checked
https://olark.com/legal/sla– reached, no match (HTTP 404)https://olark.com/sla– reached, no match (HTTP 404)https://olark.com/legal/service-level-agreement– reached, no match (HTTP 404)https://olark.com/trust/sla– reached, no match (HTTP 404)https://olark.com/uptime– reached, no match (HTTP 404)https://olark.com/legal/uptime-sla– reached, no match (HTTP 404)
security.txt (RFC 9116)
weight 1 of 3No security.txt found.
Checked 1 address on 2026-09-02.
Show the 1 address we checked
https://olark.com/.well-known/security.txt– reached, no match (HTTP 404)
Published evidence 4
Data location stated
weight 3 of 3The hosting location is stated on a public page.
Source: https://www.olark.com/privacy-policy · checked 2026-09-02
Status page with history
weight 2 of 3A public status page with incident history.
Source: https://status.olark.com/ · checked 2026-09-02
Public pricing
weight 2 of 3Actual numbers on a public page.
Source: https://www.olark.com/pricing · checked 2026-09-02
Named privacy contact
weight 1 of 3A data protection officer or a dedicated privacy address is named.
Source: https://www.olark.com/privacy-policy · checked 2026-09-02