SaaS Ranking
Menu

Zendesk: what they publish

zendesk.com · Helpdesk · checked 2026-10-13

35/100EBand E

Rank 25 of 51 in Helpdesk, where the median is 32.

Public transparency score, not a product or security rating. Latest check: 2026-10-13. How the score works.

Evidence at a glance

Choose a check to see its source, date and scope.

Not found means not found at the addresses we checked. Not measured means we could not complete the check.

Start a vendor reviewDownload evidence (CSV)

Overview

2 days since the newest dated result, 2 since the oldest. 12 of 12 criteria have a measured result in the last 30 days. Failed checks and undated results are excluded.

Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.

Transparency labelsaas-ranking.com

Zendesk

zendesk.com · Helpdesk

  1. A
  2. B
  3. C
  4. D
  5. E
  6. F
E 35of 100 Rank 25 of 51

Published commitments4 of 9 found

Measured behaviour1 of 3 found

Checked 2026-10-13. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.

Downloads include all checks, source URLs, dates and the snapshot ID for your procurement file. We do not issue badges.

The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.

Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that Zendesk has no such document.

Where Zendesk sits in Helpdesk

  1. A0 0%
  2. B4 8%
  3. C1 2%
  4. D8 16%
  5. E24 47%
  6. F14 27%
51 vendors with a score. Bands have fixed thresholds, see how the score works.

The band of Zendesk is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.

What Zendesk states

The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.

Gaps, heaviest first

✗

Data processing agreement (DPA)

weight 3 of 3

No data processing agreement found.

Checked 8 addresses on 2026-10-13.

Show the 8 addresses we checked
  1. https://zendesk.com/legal/dpa – reached, no match (HTTP 404)
  2. https://zendesk.com/dpa – reached, no match (HTTP 404)
  3. https://zendesk.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  4. https://zendesk.com/data-processing-agreement – reached, no match (HTTP 404)
  5. https://zendesk.com/legal/data-processing-addendum – reached, no match (HTTP 404)
  6. https://zendesk.com/legal/gdpr – reached, no match (HTTP 404)
  7. https://zendesk.com/trust/dpa – reached, no match (HTTP 404)
  8. https://zendesk.com/privacy/dpa – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Data processing agreement in Helpdesk: 12 of 51 companies

✗

Subprocessors: the published list

weight 3 of 3

No subprocessor list found.

Checked 7 addresses on 2026-10-13.

Show the 7 addresses we checked
  1. https://zendesk.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://zendesk.com/subprocessors – reached, no match (HTTP 404)
  3. https://zendesk.com/sub-processors – reached, no match (HTTP 404)
  4. https://zendesk.com/legal/sub-processors – reached, no match (HTTP 404)
  5. https://zendesk.com/trust/subprocessors – reached, no match (HTTP 404)
  6. https://zendesk.com/privacy/subprocessors – reached, no match (HTTP 404)
  7. https://zendesk.com/legal/subprocessor-list – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Subprocessor list in Helpdesk: 5 of 50 companies

✗

Status page with incident history

weight 2 of 3

No public status page found.

Checked 3 addresses on 2026-10-13.

Show the 3 addresses we checked
  1. https://status.zendesk.com/ – reached, no match (HTTP 200)
  2. https://zendesk.com/status – reached, no match (HTTP 404)
  3. https://zendesk.com.statuspage.io/ – Could not be fetched: fetch failed.

Is this wrong? Send us the URL

Across the market: Status page with history in Helpdesk: 15 of 51 companies

✗

HTTPS enforced with HSTS

weight 2 of 3

No enforced HTTPS with HSTS found.

Checked 2 addresses on 2026-10-13.

Show the 2 addresses we checked
  1. http://zendesk.com/ – redirects to https://www.zendesk.com/
  2. https://zendesk.com/ – no HSTS header

Is this wrong? Send us the URL

Across the market: HTTPS enforced with HSTS in Helpdesk: 34 of 50 companies

✗weight 2 of 3

Third-party requests seen on the first load, before any interaction.

Checked 1 address on 2026-10-13.

Show the 1 address we checked
  1. https://zendesk.com/ – third-party requests before any interaction: ade.googlesyndication.com, alb.reddit.com, cdn.cookielaw.org, d1eipm3vz40hy0.cloudfront.net, geolocation.onetrust.com, o1025743.ingest.sentry.io, pagead2.googlesyndication.com, region1.google-analytics.com, unpkg.com, www.googletagmanager.com, www.redditstatic.com, www.zendesk.de, www.zndsk.com

Is this wrong? Send us the URL

Across the market: No third-party tracking before consent in Helpdesk: 1 of 51 companies

✗

Notice before subprocessors change

weight 2 of 3

No commitment to give notice before subprocessors change found.

Checked 8 addresses on 2026-10-13.

Show the 8 addresses we checked
  1. https://zendesk.com/legal/subprocessors – reached, no match (HTTP 404)
  2. https://zendesk.com/subprocessors – reached, no match (HTTP 404)
  3. https://zendesk.com/sub-processors – reached, no match (HTTP 404)
  4. https://zendesk.com/legal/dpa – reached, no match (HTTP 404)
  5. https://zendesk.com/dpa – reached, no match (HTTP 404)
  6. https://zendesk.com/legal/data-processing-agreement – reached, no match (HTTP 404)
  7. https://zendesk.com/trust/subprocessors – reached, no match (HTTP 404)
  8. https://zendesk.com/legal/sub-processors – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Notice before subprocessors change in Helpdesk: 9 of 51 companies

✗

Uptime SLA with a figure

weight 1 of 3

No uptime figure found.

Checked 6 addresses on 2026-10-13.

Show the 6 addresses we checked
  1. https://zendesk.com/legal/sla – reached, no match (HTTP 404)
  2. https://zendesk.com/sla – reached, no match (HTTP 404)
  3. https://zendesk.com/legal/service-level-agreement – reached, no match (HTTP 404)
  4. https://zendesk.com/trust/sla – reached, no match (HTTP 404)
  5. https://zendesk.com/uptime – reached, no match (HTTP 404)
  6. https://zendesk.com/legal/uptime-sla – reached, no match (HTTP 404)

Is this wrong? Send us the URL

Across the market: Uptime SLA with a figure in Helpdesk: 5 of 51 companies

Evidence

The full source lists sit behind these two groups, so that the answer above stays readable.

Published, with a source 5
✓

Data location: where they say data is hosted

weight 3 of 3

The hosting location is stated on a public page.

  • Locations named next to the hosting wording France, United States. This does not establish the company’s headquarters.
    Show the 2 exact wordings

    roffene Personen ist über dieses Webformular verfügbar: https://www.zendesk.com/datasubjectrequest/ France Hébergeur de Données de Santé (HDS oder Health Data Hosting) HDS ermöglicht Gesundheitsdienst...

    Read at https://www.zendesk.de/trust-center/

    nced“ angeboten werden, können jedoch für einen bestimmten Zeitraum auf Google Cloud Platform-(GCP-)Hosting-Standorten in den USA und/oder Europa verbleiben, bis sie vollständig in Zendesk integriert....

    Read at https://www.zendesk.de/trust-center/

Source: https://www.zendesk.de/trust-center/ · checked 2026-10-13

Across the market: Data location stated in Helpdesk: 22 of 51 companies

✓

Public pricing with figures

weight 2 of 3

Actual numbers on a public page.

Source: https://www.zendesk.de/pricing/ · checked 2026-10-13

Across the market: Public pricing in Helpdesk: 40 of 51 companies

✓

Certifications named (SOC 2, ISO 27001)

weight 1 of 3

SOC 2 or ISO 27001 named on a public page.

  • Named on that page CSA STAR (not counted: the sentence does not carry it), Cyber Essentials (not counted: the sentence does not carry it), FedRAMP (not counted: the sentence does not carry it), HIPAA (not counted: the sentence does not carry it), ISO/IEC 27001 (not counted: the sentence does not carry it), ISO/IEC 27017 (not counted: the sentence does not carry it), ISO/IEC 27018 (not counted: the sentence does not carry it), ISO/IEC 27701 (not counted: the sentence does not carry it), PCI DSS (unclear from the sentence), SOC 2 (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
    Show the 10 exact wordings

    CSA STAR AI Level 1 & 2 CSA STAR AI Level 1 & 2 zertifiziert fortschrittliche Methoden für Cloud-Sicherheits

    Read at https://www.zendesk.de/trust-center/

    Cyber Essentials Plus Cyber Essentials Plus ist eine von der Regierung des Vereinigten Königreichs unterstützte Zert

    Read at https://www.zendesk.de/trust-center/

    FedRAMP LI-SaaS Zendesk ist von FedRAMP mit Low Impact Software-as-a-Service (LI-SaaS) autorisiert und im F

    Read at https://www.zendesk.de/trust-center/

    omatischen Schwärzen von Kreditkartennummern oder Hinzufügen eines Kreditkartenidentifikationsfelds HIPAA Weitere Informationen zu unserem HIPAA-Programm und unserem BAA HDS Weitere Informationen zu u...

    Read at https://www.zendesk.de/trust-center/

    ISO 27001:2022 Zendesk ist nach ISO 27001:2022 zertifiziert.

    Read at https://www.zendesk.de/trust-center/

    ISO 27017:2015 Zendesk ist nach ISO 27017:2015 zertifiziert.

    Read at https://www.zendesk.de/trust-center/

    ISO 27018:2019 Zendesk ist nach ISO 27018:2019 zertifiziert.

    Read at https://www.zendesk.de/trust-center/

    ISO 27701:2019 Zendesk ist nach ISO 27701:2019 zertifiziert.

    Read at https://www.zendesk.de/trust-center/

    Branchenspezifische Compliance PCI-DSS Weitere Informationen zum automatischen Schwärzen von Kreditkartennummern oder Hinzufügen eines Kre

    Read at https://www.zendesk.de/trust-center/

    Sicherheitscompliance SOC 2 Typ II Wir führen routinemäßige Audits durch, um aktualisierte SOC 2 Typ II-Berichte zu erhalten, d

    Read at https://www.zendesk.de/trust-center/

Source: https://www.zendesk.de/trust-center/ · checked 2026-10-13

Across the market: Certifications named in Helpdesk: 24 of 51 companies

✓

security.txt (RFC 9116)

weight 1 of 3

Served at /.well-known/security.txt.

Source: https://www.zendesk.com/.well-known/security.txt · checked 2026-10-13

Across the market: security.txt (RFC 9116) in Helpdesk: 6 of 48 companies

✓

Named privacy contact (DPO or privacy address)

weight 1 of 3

A data protection officer or a dedicated privacy address is named.

Source: https://www.zendesk.de/company/agreements-and-terms/privacy-notice/ · checked 2026-10-13

Across the market: Named privacy contact in Helpdesk: 29 of 51 companies

History

100 0 2026-10-06: 35 of 1002026-10-13: 35 of 100 2026-10-06 2026-10-13
Score over the last 2 runs we measured Zendesk in: 35 (2026-10-06), 35 (2026-10-13).

Prepare your vendor review

A source is a starting point. Check the product, plan, legal entity and date before treating it as evidence for your purchase. These questions do not change the transparency score.

Zendesk

5 found · 7 not found · 0 not measured across 12 public checks.

12 of 12 criteria have a measured result from the last 30 days. Oldest dated result: 2026-10-13.

Investigate 7 open evidence questions
  1. Data processing agreement

    Please share the current data processing agreement for the product and plan we are considering, including its annexes and signing process.

    Inspect this check
  2. Subprocessor list

    Which subprocessors apply to our product, what does each process, and in which countries? Please share the current list.

    Inspect this check
  3. Status page with history

    Where can we review incident history for the service we will use, and how do we subscribe to incident updates?

    Inspect this check
  4. Uptime SLA with a figure

    Which availability commitment applies to our plan? Please include the measurement window, exclusions and credit claim process.

    Inspect this check
  5. HTTPS enforced with HSTS

    How is HTTPS enforced on the product and sign-in domains we will use? Please distinguish those domains from the public website.

    Inspect this check
  6. No third-party tracking before consent

    Which third-party requests occur before a visitor makes a choice, and for what purpose? Please distinguish the public website from the product.

    Inspect this check
  7. Notice before subprocessors change

    How will you notify us before a subprocessor changes, with how much notice, and what response options apply to our contract?

    Inspect this check

Compare

A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.