ThinkOwl
thinkowl.com · Helpdesk · checked 2026-09-14
Rank 14 of 41 in Helpdesk, where the median is 35.
- 5 found
- 7 not found
- 0 not measured
We measured 12 of 12 criteria for ThinkOwl on 2026-09-14. We found 5 with a source and did not find 7 at the addresses we checked. That is a transparency score of 39 out of 100, band E.
Overview
0 days since the newest finding, 0 since the oldest. 12 of 12 criteria measured in the last 30 days.
Evidence freshness is a statement about our measurement and is kept apart from the transparency score, which is frozen at v1. How good our own measurement is.
Transparency labelsaas-ranking.com
ThinkOwl
- A
- B
- C
- D
- E
- F
Published commitments4 of 9 found
- not foundData processing agreement×3
- not foundSubprocessor list×3
- foundData location stated×3
- not foundStatus page with history×2
- foundPublic pricing×2
- not foundNotice before subprocessors change×2
- foundCertifications named×1
- not foundUptime SLA with a figure×1
- foundNamed privacy contact×1
Measured behaviour1 of 3 found
- foundHTTPS enforced with HSTS×2
- not foundNo third-party tracking before consent×2
- not foundsecurity.txt (RFC 9116)×1
Checked 2026-09-14. Every line links the page we found it on. A cross means we found nothing at the addresses we checked, not that the vendor has no such document. A transparency score, not a product rating.
The evidence pack carries every criterion with its source, the addresses we checked, the date and the data snapshot id – the four things a procurement file needs and a screenshot loses. We do not issue badges: a badge is the first step towards a paid placement, and there is none here.
The label is the whole measurement in one object: every criterion with its weight, the band, and the date. Public transparency score, not a product or security rating.
Every line in it links the page we found the result on, or lists the addresses we checked. A cross means we found nothing there, not that ThinkOwl has no such document.
Where ThinkOwl sits in Helpdesk
- A0 0%
- B2 5%
- C1 2%
- D7 17%
- E19 46%
- F12 29%
The band of ThinkOwl is marked. Vendors without a score are the ones where we could measure too few criteria to rank them – a gap on our side, counted separately.
What they state
The exact figures and names we read off the pages linked below, with the sentence they stand in. This is what they publish, not what we verified about their systems.
- Named on that page HIPAA (not counted: the sentence does not carry it), ISO/IEC 27001 (not counted: the sentence does not carry it), PCI DSS (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
Show the 3 exact wordings
ucture security ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.
Read at https://www.thinkowl.com/owldesk/features/securityrity ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.
Read at https://www.thinkowl.com/owldesk/features/securityInfrastructure security ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.
Read at https://www.thinkowl.com/owldesk/features/security - Locations named next to the hosting wording United States.
Show the exact wording
The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.
Read at https://www.thinkowl.com/privacy - What the privacy page carries Named data protection officer, Dedicated privacy address.
Show the 2 exact wordings
data protection officer
Read at https://www.thinkowl.com/privacy[address]@thinkowl.com
Read at https://www.thinkowl.com/privacy - Third-party hosts we saw on the first load 4 cookiebot.com, hsforms.com, hubspot.com, thinkowl.de.
Show the 4 exact wordings
consent.cookiebot.com, consentcdn.cookiebot.com
Read at https://thinkowl.com/perf.hsforms.com
Read at https://thinkowl.com/app.hubspot.com, cta-service-cms2.hubspot.com, no-cache.hubspot.com
Read at https://thinkowl.com/www.thinkowl.de
Read at https://thinkowl.com/ - HSTS max-age 31536000 seconds (365 days).
Show the exact wording
max-age=31536000
Read at https://thinkowl.com/
Gaps, heaviest first
Data processing agreement
weight 3 of 3No data processing agreement found.
Checked 8 addresses on 2026-09-14.
Show the 8 addresses we checked
https://thinkowl.com/legal/dpa– reached, no match (HTTP 404)https://thinkowl.com/dpa– reached, no match (HTTP 404)https://thinkowl.com/legal/data-processing-agreement– reached, no match (HTTP 404)https://thinkowl.com/data-processing-agreement– reached, no match (HTTP 404)https://thinkowl.com/legal/data-processing-addendum– reached, no match (HTTP 404)https://thinkowl.com/legal/gdpr– reached, no match (HTTP 404)https://thinkowl.com/trust/dpa– reached, no match (HTTP 404)https://thinkowl.com/privacy/dpa– reached, no match (HTTP 404)
Subprocessor list
weight 3 of 3No subprocessor list found.
Checked 7 addresses on 2026-09-14.
Show the 7 addresses we checked
https://thinkowl.com/legal/subprocessors– reached, no match (HTTP 404)https://thinkowl.com/subprocessors– reached, no match (HTTP 404)https://thinkowl.com/sub-processors– reached, no match (HTTP 404)https://thinkowl.com/legal/sub-processors– reached, no match (HTTP 404)https://thinkowl.com/trust/subprocessors– reached, no match (HTTP 404)https://thinkowl.com/privacy/subprocessors– reached, no match (HTTP 404)https://thinkowl.com/legal/subprocessor-list– reached, no match (HTTP 404)
Status page with history
weight 2 of 3No public status page found.
Checked 3 addresses on 2026-09-14.
Show the 3 addresses we checked
https://status.thinkowl.com/– Could not be fetched: fetch failed.https://thinkowl.com/status– reached, no match (HTTP 404)https://thinkowl.com.statuspage.io/– Could not be fetched: fetch failed.
No third-party tracking before consent
weight 2 of 3Third-party requests seen on the first load, before any interaction.
- Third-party hosts we saw on the first load 4 cookiebot.com, hsforms.com, hubspot.com, thinkowl.de.
Show the 4 exact wordings
consent.cookiebot.com, consentcdn.cookiebot.com
Read at https://thinkowl.com/perf.hsforms.com
Read at https://thinkowl.com/app.hubspot.com, cta-service-cms2.hubspot.com, no-cache.hubspot.com
Read at https://thinkowl.com/www.thinkowl.de
Read at https://thinkowl.com/
Checked 1 address on 2026-09-14.
Show the 1 address we checked
https://thinkowl.com/– third-party requests before any interaction: app.hubspot.com, consent.cookiebot.com, consentcdn.cookiebot.com, cta-service-cms2.hubspot.com, no-cache.hubspot.com, perf.hsforms.com, www.thinkowl.de
Notice before subprocessors change
weight 2 of 3No commitment to give notice before subprocessors change found.
Checked 8 addresses on 2026-09-14.
Show the 8 addresses we checked
https://thinkowl.com/legal/subprocessors– reached, no match (HTTP 404)https://thinkowl.com/subprocessors– reached, no match (HTTP 404)https://thinkowl.com/sub-processors– reached, no match (HTTP 404)https://thinkowl.com/legal/dpa– reached, no match (HTTP 404)https://thinkowl.com/dpa– reached, no match (HTTP 404)https://thinkowl.com/legal/data-processing-agreement– reached, no match (HTTP 404)https://thinkowl.com/trust/subprocessors– reached, no match (HTTP 404)https://thinkowl.com/legal/sub-processors– reached, no match (HTTP 404)
Uptime SLA with a figure
weight 1 of 3No uptime figure found.
Checked 6 addresses on 2026-09-14.
Show the 6 addresses we checked
https://thinkowl.com/legal/sla– reached, no match (HTTP 404)https://thinkowl.com/sla– reached, no match (HTTP 404)https://thinkowl.com/legal/service-level-agreement– reached, no match (HTTP 404)https://thinkowl.com/trust/sla– reached, no match (HTTP 404)https://thinkowl.com/uptime– reached, no match (HTTP 404)https://thinkowl.com/legal/uptime-sla– reached, no match (HTTP 404)
security.txt (RFC 9116)
weight 1 of 3No security.txt found.
Checked 1 address on 2026-09-14.
Show the 1 address we checked
https://thinkowl.com/.well-known/security.txt– reached, no match (HTTP 404)
Evidence
The full source lists sit behind these two groups, so that the answer above stays readable.
Published, with a source 5
Data location stated
weight 3 of 3The hosting location is stated on a public page.
- Locations named next to the hosting wording United States.
Show the exact wording
The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.
Read at https://www.thinkowl.com/privacy
Source: https://www.thinkowl.com/privacy · checked 2026-09-14
Public pricing
weight 2 of 3Actual numbers on a public page.
Source: https://www.thinkowl.com/pricing · checked 2026-09-14
HTTPS enforced with HSTS
weight 2 of 3HTTP redirects to HTTPS and the HSTS header is set.
- HSTS max-age 31536000 seconds (365 days).
Show the exact wording
max-age=31536000
Read at https://thinkowl.com/
Source: https://thinkowl.com/ · checked 2026-09-14
Certifications named
weight 1 of 3SOC 2 or ISO 27001 named on a public page.
- Named on that page HIPAA (not counted: the sentence does not carry it), ISO/IEC 27001 (not counted: the sentence does not carry it), PCI DSS (not counted: the sentence does not carry it). The sentence we kept does not carry this finding on its own, so it counts in no list and no figure.
Show the 3 exact wordings
ucture security ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.
Read at https://www.thinkowl.com/owldesk/features/securityrity ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.
Read at https://www.thinkowl.com/owldesk/features/securityInfrastructure security ThinkOwl fully relies on Tier III+ data centers that fulfill SSAE-16, SOC, PCI DSS, HIPAA, and ISO 27001 requirements.
Read at https://www.thinkowl.com/owldesk/features/security
Source: https://www.thinkowl.com/owldesk/features/security · checked 2026-09-14
Named privacy contact
weight 1 of 3A data protection officer or a dedicated privacy address is named.
- What the privacy page carries Named data protection officer, Dedicated privacy address.
Show the 2 exact wordings
data protection officer
Read at https://www.thinkowl.com/privacy[address]@thinkowl.com
Read at https://www.thinkowl.com/privacy
Source: https://www.thinkowl.com/privacy · checked 2026-09-14
History
Not enough completed runs yet to draw a line. The next runs fill this in.
Compare
A shortlist holds up to six vendors across categories and lives entirely in the address of its page: share the link, bookmark it, put it in a ticket. Nothing is stored, so we do not know it exists.