Alternatives to OTRS
Other IT service management vendors we measure, sorted by how much they publish that OTRS does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 26 that differ from OTRS on at least one criterion we measured for both. Public transparency score, not a product or security rating.
OTRS has 7 gaps in what we could measure: Data processing agreement, Subprocessor list, Status page with history, Public pricing, Uptime SLA with a figure, No third-party tracking before consent, Notice before subprocessors change. The column “publishes and OTRS does not” is the one that closes them.
| Vendor | Score | Publishes, and OTRS does not | OTRS publishes, and they do not | |
|---|---|---|---|---|
| Atlassianatlassian.com | 78/100 | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | 1 Certifications named | Compare |
| Rezolverezolve.ai | 65/100 | 3 Data processing agreement, Status page with history, Public pricing | 1 security.txt (RFC 9116) | Compare |
| HaloITSMhaloitsm.com | 60/100 | 3 Data processing agreement, Public pricing, Uptime SLA with a figure | 1 security.txt (RFC 9116) | Compare |
| Atomicworkatomicwork.com | 52/100 | 2 Subprocessor list, Public pricing | 1 security.txt (RFC 9116) | Compare |
| Siitsiit.io | 50/100 | 2 Status page with history, Public pricing | 1 security.txt (RFC 9116) | Compare |
| Vivantiovivantio.com | 43/100 | 2 Status page with history, Public pricing | 2 Certifications named, security.txt (RFC 9116) | Compare |
| TOPdesktopdesk.com | 35/100 | 2 Status page with history, Public pricing | 2 Data location stated, Certifications named | Compare |
| Alloy Softwarealloysoftware.com | 30/100 | 2 Data processing agreement, Public pricing | 3 Data location stated, HTTPS enforced with HSTS, security.txt (RFC 9116) | Compare |
| Xurrentxurrent.com | 42/100 | 1 Status page with history | nothing | Compare |
| Issuetrakissuetrak.com | 40/100 | 1 Public pricing | 1 security.txt (RFC 9116) | Compare |
| Ivantiivanti.com | 39/100 | 1 Status page with history | 1 Certifications named | Compare |
| GLPIglpi-project.org | 35/100 | 1 Public pricing | 2 Certifications named, security.txt (RFC 9116) | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.