Transparency alternatives to SiteHelpDesk
Other IT service management vendors we measure, sorted by how much we found at them and not at SiteHelpDesk. This is a comparison of disclosure, not of features or fitness.
12 shown of 28 that differ from SiteHelpDesk on at least one criterion we measured for both. Public transparency score, not a product or security rating.
SiteHelpDesk has 12 gaps in what we could measure: Data processing agreement, Subprocessor list, Data location stated, Status page with history, Public pricing, Certifications named, Uptime SLA with a figure, HTTPS enforced with HSTS, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change, Named privacy contact. The column “Found there, not found at SiteHelpDesk” is the one that closes them.
| Vendor | Score | Found there, not found at SiteHelpDesk | Found at SiteHelpDesk, not found there | |
|---|---|---|---|---|
| Atlassianatlassian.comSee also Transparency alternatives to Atlassian | 71/100 | 8 Data processing agreement, Subprocessor list, Status page with history, +5 | nothing | Compare |
| Rezolverezolve.aiSee also Transparency alternatives to Rezolve | 52/100 | 6 Data processing agreement, Status page with history, Public pricing, +3 | nothing | Compare |
| Atomicworkatomicwork.comSee also Transparency alternatives to Atomicwork | 48/100 | 6 Subprocessor list, Status page with history, Public pricing, +3 | nothing | Compare |
| Xurrentxurrent.comSee also Transparency alternatives to Xurrent | 41/100 | 5 Data location stated, Status page with history, Certifications named, +2 | nothing | Compare |
| Alloy Softwarealloysoftware.comSee also Transparency alternatives to Alloy Software | 39/100 | 5 Data processing agreement, Public pricing, Certifications named, +2 | nothing | Compare |
| Ivantiivanti.comSee also Transparency alternatives to Ivanti | 39/100 | 5 Data location stated, Status page with history, HTTPS enforced with HSTS, +2 | nothing | Compare |
| ManageEnginemanageengine.comSee also Transparency alternatives to ManageEngine | 35/100 | 5 Data location stated, Certifications named, HTTPS enforced with HSTS, +2 | nothing | Compare |
| OTRSotrs.comSee also Transparency alternatives to OTRS | 35/100 | 5 Data location stated, Certifications named, HTTPS enforced with HSTS, +2 | nothing | Compare |
| GLPIglpi-project.orgSee also Transparency alternatives to GLPI | 35/100 | 4 Data location stated, Public pricing, HTTPS enforced with HSTS, +1 | nothing | Compare |
| HaloITSMhaloitsm.comSee also Transparency alternatives to HaloITSM | 35/100 | 4 Data processing agreement, Public pricing, Certifications named, +1 | nothing | Compare |
| Siitsiit.ioSee also Transparency alternatives to Siit | 35/100 | 4 Data location stated, Public pricing, Certifications named, +1 | nothing | Compare |
| TOPdesktopdesk.comSee also Transparency alternatives to TOPdesk | 30/100 | 4 Status page with history, Public pricing, HTTPS enforced with HSTS, +1 | nothing | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.