Alternatives to Talkdesk
Other Contact centre vendors we measure, sorted by how much they publish that Talkdesk does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 26 that differ from Talkdesk on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Talkdesk has 7 gaps in what we could measure: Data processing agreement, Subprocessor list, Certifications named, Uptime SLA with a figure, HTTPS enforced with HSTS, No third-party tracking before consent, Notice before subprocessors change. The column “publishes and Talkdesk does not” is the one that closes them.
| Vendor | Score | Publishes, and Talkdesk does not | Talkdesk publishes, and they do not | |
|---|---|---|---|---|
| Aircallaircall.io | 61/100 | 4 Data processing agreement, Certifications named, HTTPS enforced with HSTS, +1 | 2 Public pricing, security.txt (RFC 9116) | Compare |
| CloudTalkcloudtalk.io | 61/100 | 4 Subprocessor list, Certifications named, HTTPS enforced with HSTS, +1 | 2 Status page with history, security.txt (RFC 9116) | Compare |
| RingCentralringcentral.com | 43/100 | 4 Data processing agreement, Certifications named, HTTPS enforced with HSTS, +1 | 4 Data location stated, Status page with history, security.txt (RFC 9116), +1 | Compare |
| Puzzelpuzzel.com | 47/100 | 3 Subprocessor list, HTTPS enforced with HSTS, Notice before subprocessors change | 2 Public pricing, security.txt (RFC 9116) | Compare |
| JustCalljustcall.io | 43/100 | 2 Certifications named, HTTPS enforced with HSTS | 2 security.txt (RFC 9116), Named privacy contact | Compare |
| Genesysgenesys.com | 26/100 | 2 Certifications named, HTTPS enforced with HSTS | 3 Data location stated, Status page with history, security.txt (RFC 9116) | Compare |
| Nextivanextiva.com | 43/100 | 1 HTTPS enforced with HSTS | 1 security.txt (RFC 9116) | Compare |
| Diabolocomdiabolocom.com | 30/100 | 1 HTTPS enforced with HSTS | 2 Data location stated, security.txt (RFC 9116) | Compare |
| Dakteladaktela.com | 17/100 | 1 HTTPS enforced with HSTS | 4 Data location stated, Status page with history, security.txt (RFC 9116), +1 | Compare |
| Swyxswyx.com | 17/100 | 1 HTTPS enforced with HSTS | 3 Data location stated, Status page with history, Public pricing | Compare |
| Wildixwildix.com | 17/100 | 1 HTTPS enforced with HSTS | 4 Data location stated, Public pricing, security.txt (RFC 9116), +1 | Compare |
| Enreachenreach.com | 13/100 | 1 HTTPS enforced with HSTS | 4 Data location stated, Status page with history, Public pricing, +1 | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.