Alternatives to Puzzel
Other Contact centre vendors we measure, sorted by how much they publish that Puzzel does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 26 that differ from Puzzel on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Puzzel has 6 gaps in what we could measure: Data processing agreement, Public pricing, Certifications named, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116). The column “publishes and Puzzel does not” is the one that closes them.
| Vendor | Score | Publishes, and Puzzel does not | Puzzel publishes, and they do not | |
|---|---|---|---|---|
| RingCentralringcentral.com | 43/100 | 3 Data processing agreement, Public pricing, Certifications named | 2 Subprocessor list, Status page with history | Compare |
| Aircallaircall.io | 61/100 | 2 Data processing agreement, Certifications named | 1 Subprocessor list | Compare |
| CloudTalkcloudtalk.io | 61/100 | 2 Public pricing, Certifications named | 1 Status page with history | Compare |
| JustCalljustcall.io | 43/100 | 2 Public pricing, Certifications named | 2 Subprocessor list, Notice before subprocessors change | Compare |
| Talkdesktalkdesk.com | 39/100 | 2 Public pricing, security.txt (RFC 9116) | 3 Subprocessor list, HTTPS enforced with HSTS, Notice before subprocessors change | Compare |
| Genesysgenesys.com | 26/100 | 2 Public pricing, Certifications named | 3 Subprocessor list, Status page with history, Notice before subprocessors change | Compare |
| Five9five9.com | 13/100 | 2 Public pricing, security.txt (RFC 9116) | 4 Subprocessor list, Status page with history, HTTPS enforced with HSTS, +1 | Compare |
| NICEnice.com | 13/100 | 2 Public pricing, Certifications named | 4 Subprocessor list, Status page with history, HTTPS enforced with HSTS, +1 | Compare |
| Nextivanextiva.com | 43/100 | 1 Public pricing | 2 Subprocessor list, Notice before subprocessors change | Compare |
| Diabolocomdiabolocom.com | 30/100 | 1 Public pricing | 2 Subprocessor list, Notice before subprocessors change | Compare |
| Squaretalksquaretalk.com | 26/100 | 1 Public pricing | 4 Subprocessor list, Status page with history, HTTPS enforced with HSTS, +1 | Compare |
| Dakteladaktela.com | 17/100 | 1 Public pricing | 3 Subprocessor list, Status page with history, Notice before subprocessors change | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.