Transparency alternatives to Puzzel
Other Contact centre vendors we measure, sorted by how much we found at them and not at Puzzel. This is a comparison of disclosure, not of features or fitness.
12 shown of 44 that differ from Puzzel on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Puzzel has 6 gaps in what we could measure: Data processing agreement, Public pricing, Certifications named, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116). The column “Found there, not found at Puzzel” is the one that closes them.
| Vendor | Score | Found there, not found at Puzzel | Found at Puzzel, not found there | |
|---|---|---|---|---|
| Aircallaircall.ioSee also Transparency alternatives to Aircall | 70/100 | 3 Data processing agreement, Public pricing, Certifications named | 1 Subprocessor list | Compare |
| CallHippocallhippo.comSee also Transparency alternatives to CallHippo | 59/100 | 3 Data processing agreement, Public pricing, Certifications named | 2 Subprocessor list, Status page with history | Compare |
| RingCentralringcentral.comSee also Transparency alternatives to RingCentral | 43/100 | 3 Data processing agreement, Public pricing, Certifications named | 2 Subprocessor list, Status page with history | Compare |
| NICEnice.comSee also Transparency alternatives to NICE | 39/100 | 3 Data processing agreement, Public pricing, Certifications named | 3 Subprocessor list, Status page with history, HTTPS enforced with HSTS | Compare |
| CloudTalkcloudtalk.ioSee also Transparency alternatives to CloudTalk | 61/100 | 2 Public pricing, Certifications named | 1 Status page with history | Compare |
| Talkdesktalkdesk.comSee also Transparency alternatives to Talkdesk | 48/100 | 2 Public pricing, security.txt (RFC 9116) | 2 Subprocessor list, Notice before subprocessors change | Compare |
| 2Chat2chat.coSee also Transparency alternatives to 2Chat | 43/100 | 2 Data processing agreement, Public pricing | 2 Status page with history, HTTPS enforced with HSTS | Compare |
| JustCalljustcall.ioSee also Transparency alternatives to JustCall | 43/100 | 2 Public pricing, Certifications named | 2 Subprocessor list, Notice before subprocessors change | Compare |
| Enreachenreach.comSee also Transparency alternatives to Enreach | 35/100 | 2 Certifications named, security.txt (RFC 9116) | 3 Subprocessor list, Status page with history, Notice before subprocessors change | Compare |
| Genesysgenesys.comSee also Transparency alternatives to Genesys | 26/100 | 2 Public pricing, Certifications named | 3 Subprocessor list, Status page with history, Notice before subprocessors change | Compare |
| 3CX3cx.comSee also Transparency alternatives to 3CX | 22/100 | 2 Public pricing, security.txt (RFC 9116) | 3 Subprocessor list, Status page with history, Notice before subprocessors change | Compare |
| CallNcalln.comSee also Transparency alternatives to CallN | 22/100 | 2 Certifications named, Uptime SLA with a figure | 4 Subprocessor list, Status page with history, HTTPS enforced with HSTS, +1 | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.