Alternatives to Gainsight
Other Customer success and onboarding vendors we measure, sorted by how much they publish that Gainsight does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 27 that differ from Gainsight on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Gainsight has 5 gaps in what we could measure: Data processing agreement, Public pricing, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116). The column “publishes and Gainsight does not” is the one that closes them.
| Vendor | Score | Publishes, and Gainsight does not | Gainsight publishes, and they do not | |
|---|---|---|---|---|
| Dockdock.us | 74/100 | 3 Data processing agreement, Public pricing, Uptime SLA with a figure | 1 Subprocessor list | Compare |
| Custcust.co | 39/100 | 3 Data processing agreement, Public pricing, security.txt (RFC 9116) | 5 Subprocessor list, Data location stated, Status page with history, +2 | Compare |
| Arcadearcade.software | 57/100 | 2 Data processing agreement, Public pricing | 3 Subprocessor list, Status page with history, Named privacy contact | Compare |
| Inline Manualinlinemanual.com | 57/100 | 2 Data processing agreement, Public pricing | 3 Subprocessor list, HTTPS enforced with HSTS, Named privacy contact | Compare |
| Navatticnavattic.com | 57/100 | 2 Data processing agreement, Public pricing | 3 Data location stated, Status page with history, Certifications named | Compare |
| Akitaakitaapp.com | 48/100 | 2 Data processing agreement, Public pricing | 4 Subprocessor list, Status page with history, HTTPS enforced with HSTS, +1 | Compare |
| Userflowuserflow.com | 48/100 | 2 Public pricing, Uptime SLA with a figure | 3 Subprocessor list, Certifications named, Notice before subprocessors change | Compare |
| ClientSuccessclientsuccess.com | 52/100 | 1 Public pricing | 2 Status page with history, Notice before subprocessors change | Compare |
| Pendopendo.io | 52/100 | 1 Data processing agreement | 2 Subprocessor list, Notice before subprocessors change | Compare |
| Chameleontrychameleon.com | 48/100 | 1 Public pricing | 2 Subprocessor list, Notice before subprocessors change | Compare |
| Custifycustify.com | 43/100 | 1 Data processing agreement | 4 Subprocessor list, Status page with history, Certifications named, +1 | Compare |
| GUIDEcxguidecx.com | 43/100 | 1 Data processing agreement | 3 Subprocessor list, Status page with history, HTTPS enforced with HSTS | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.