Alternatives to Pendo
Other Customer success and onboarding vendors we measure, sorted by how much they publish that Pendo does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 27 that differ from Pendo on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Pendo has 6 gaps in what we could measure: Subprocessor list, Public pricing, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change. The column “publishes and Pendo does not” is the one that closes them.
| Vendor | Score | Publishes, and Pendo does not | Pendo publishes, and they do not | |
|---|---|---|---|---|
| Dockdock.us | 74/100 | 3 Public pricing, Uptime SLA with a figure, Notice before subprocessors change | nothing | Compare |
| Navatticnavattic.com | 57/100 | 3 Subprocessor list, Public pricing, Notice before subprocessors change | 3 Data location stated, Status page with history, Certifications named | Compare |
| Custcust.co | 39/100 | 3 Public pricing, security.txt (RFC 9116), Notice before subprocessors change | 4 Data location stated, Status page with history, HTTPS enforced with HSTS, +1 | Compare |
| Gainsightgainsight.com | 61/100 | 2 Subprocessor list, Notice before subprocessors change | 1 Data processing agreement | Compare |
| Arcadearcade.software | 57/100 | 2 Public pricing, Notice before subprocessors change | 2 Status page with history, Named privacy contact | Compare |
| Inline Manualinlinemanual.com | 57/100 | 2 Public pricing, Notice before subprocessors change | 2 HTTPS enforced with HSTS, Named privacy contact | Compare |
| ClientSuccessclientsuccess.com | 52/100 | 2 Subprocessor list, Public pricing | 2 Data processing agreement, Status page with history | Compare |
| Akitaakitaapp.com | 48/100 | 2 Public pricing, Notice before subprocessors change | 3 Status page with history, HTTPS enforced with HSTS, Named privacy contact | Compare |
| Userflowuserflow.com | 48/100 | 2 Public pricing, Uptime SLA with a figure | 2 Data processing agreement, Certifications named | Compare |
| Chameleontrychameleon.com | 48/100 | 1 Public pricing | 1 Data processing agreement | Compare |
| Custifycustify.com | 43/100 | 1 Notice before subprocessors change | 3 Status page with history, Certifications named, Named privacy contact | Compare |
| GUIDEcxguidecx.com | 43/100 | 1 Notice before subprocessors change | 2 Status page with history, HTTPS enforced with HSTS | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.