Transparency alternatives to Pendo
Other Customer success and onboarding vendors we measure, sorted by how much we found at them and not at Pendo. This is a comparison of disclosure, not of features or fitness.
12 shown of 35 that differ from Pendo on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Pendo has 6 gaps in what we could measure: Subprocessor list, Data location stated, Public pricing, Uptime SLA with a figure, security.txt (RFC 9116), Notice before subprocessors change. The column “Found there, not found at Pendo” is the one that closes them.
| Vendor | Score | Found there, not found at Pendo | Found at Pendo, not found there | |
|---|---|---|---|---|
| Dockdock.usSee also Transparency alternatives to Dock | 87/100 | 5 Subprocessor list, Data location stated, Public pricing, +2 | nothing | Compare |
| Totangototango.comSee also Transparency alternatives to Totango | 74/100 | 4 Subprocessor list, Data location stated, Uptime SLA with a figure, +1 | 1 Certifications named | Compare |
| Rocketlanerocketlane.comSee also Transparency alternatives to Rocketlane | 68/100 | 3 Subprocessor list, Public pricing, Notice before subprocessors change | 1 Named privacy contact | Compare |
| Gainsightgainsight.comSee also Transparency alternatives to Gainsight | 61/100 | 3 Subprocessor list, Data location stated, Notice before subprocessors change | 1 Data processing agreement | Compare |
| Arcadearcade.softwareSee also Transparency alternatives to Arcade | 57/100 | 3 Subprocessor list, Public pricing, Notice before subprocessors change | 2 Status page with history, Named privacy contact | Compare |
| Inline Manualinlinemanual.comSee also Transparency alternatives to Inline Manual | 57/100 | 3 Data location stated, Public pricing, Notice before subprocessors change | 2 HTTPS enforced with HSTS, Named privacy contact | Compare |
| Navatticnavattic.comSee also Transparency alternatives to Navattic | 57/100 | 3 Subprocessor list, Public pricing, Notice before subprocessors change | 2 Status page with history, Certifications named | Compare |
| ClientSuccessclientsuccess.comSee also Transparency alternatives to ClientSuccess | 48/100 | 3 Subprocessor list, Public pricing, Notice before subprocessors change | 2 Data processing agreement, Status page with history | Compare |
| Custcust.coSee also Transparency alternatives to Cust | 39/100 | 3 Public pricing, security.txt (RFC 9116), Notice before subprocessors change | 3 Status page with history, HTTPS enforced with HSTS, Named privacy contact | Compare |
| Chameleontrychameleon.comSee also Transparency alternatives to Chameleon | 48/100 | 2 Data location stated, Public pricing | 1 Data processing agreement | Compare |
| Reprisereprise.comSee also Transparency alternatives to Reprise | 48/100 | 2 Subprocessor list, Data location stated | 2 Data processing agreement, Certifications named | Compare |
| Custifycustify.comSee also Transparency alternatives to Custify | 43/100 | 2 Data location stated, Notice before subprocessors change | 3 Status page with history, Certifications named, Named privacy contact | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.