Alternatives to Deskpro
Other Helpdesk vendors we measure, sorted by how much they publish that Deskpro does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 25 that differ from Deskpro on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Deskpro has 3 gaps in what we could measure: Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116). The column “publishes and Deskpro does not” is the one that closes them.
| Vendor | Score | Publishes, and Deskpro does not | Deskpro publishes, and they do not | |
|---|---|---|---|---|
| Intercomintercom.com | 70/100 | 2 Uptime SLA with a figure, security.txt (RFC 9116) | 2 Subprocessor list, Status page with history | Compare |
| Dixadixa.com | 61/100 | 1 Uptime SLA with a figure | 3 Subprocessor list, Status page with history, Certifications named | Compare |
| Frontfront.com | 60/100 | 1 security.txt (RFC 9116) | 2 Subprocessor list, Status page with history | Compare |
| Crispcrisp.chat | 57/100 | 1 No third-party tracking before consent | 4 Data processing agreement, Status page with history, Certifications named, +1 | Compare |
| Gorgiasgorgias.com | 50/100 | 1 security.txt (RFC 9116) | 3 Data location stated, Public pricing, HTTPS enforced with HSTS | Compare |
| Freshdeskfreshdesk.com | 48/100 | 1 Uptime SLA with a figure | 4 Data processing agreement, Subprocessor list, Certifications named, +1 | Compare |
| Zammadzammad.com | 39/100 | 1 security.txt (RFC 9116) | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | Compare |
| Kustomerkustomer.com | 35/100 | 1 Uptime SLA with a figure | 6 Subprocessor list, Data location stated, Public pricing, +3 | Compare |
| Zendeskzendesk.com | 35/100 | 1 security.txt (RFC 9116) | 4 Data processing agreement, Subprocessor list, Status page with history, +1 | Compare |
| Hiverhiverhq.com | 48/100 | nothing we found there and not here | 3 Data processing agreement, Subprocessor list, Notice before subprocessors change | Compare |
| Helpwisehelpwise.io | 43/100 | nothing we found there and not here | 4 Data processing agreement, Subprocessor list, Certifications named, +1 | Compare |
| Re:amazereamaze.com | 43/100 | nothing we found there and not here | 4 Subprocessor list, Data location stated, Status page with history, +1 | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.