Transparency alternatives to Deskpro
Other Helpdesk vendors we measure, sorted by how much we found at them and not at Deskpro. This is a comparison of disclosure, not of features or fitness.
12 shown of 50 that differ from Deskpro on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Deskpro has 4 gaps in what we could measure: Data location stated, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116). The column “Found there, not found at Deskpro” is the one that closes them.
| Vendor | Score | Found there, not found at Deskpro | Found at Deskpro, not found there | |
|---|---|---|---|---|
| Intercomintercom.comSee also Transparency alternatives to Intercom | 70/100 | 3 Data location stated, Uptime SLA with a figure, security.txt (RFC 9116) | 2 Subprocessor list, Status page with history | Compare |
| Dixadixa.comSee also Transparency alternatives to Dixa | 61/100 | 2 Data location stated, Uptime SLA with a figure | 3 Subprocessor list, Status page with history, Certifications named | Compare |
| Frontfront.comSee also Transparency alternatives to Front | 52/100 | 2 Data location stated, security.txt (RFC 9116) | 4 Subprocessor list, Status page with history, Notice before subprocessors change, +1 | Compare |
| Kustomerkustomer.comSee also Transparency alternatives to Kustomer | 52/100 | 2 Data location stated, Uptime SLA with a figure | 4 Subprocessor list, Public pricing, Certifications named, +1 | Compare |
| Dragdragapp.comSee also Transparency alternatives to Drag | 43/100 | 2 Data location stated, No third-party tracking before consent | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | Compare |
| Zendeskzendesk.comSee also Transparency alternatives to Zendesk | 35/100 | 2 Data location stated, security.txt (RFC 9116) | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | Compare |
| BoldDeskbolddesk.comSee also Transparency alternatives to BoldDesk | 74/100 | 1 security.txt (RFC 9116) | nothing | Compare |
| Desk365desk365.ioSee also Transparency alternatives to Desk365 | 74/100 | 1 Data location stated | 1 Status page with history | Compare |
| Gorgiasgorgias.comSee also Transparency alternatives to Gorgias | 50/100 | 1 security.txt (RFC 9116) | 2 Public pricing, HTTPS enforced with HSTS | Compare |
| Hiverhiverhq.comSee also Transparency alternatives to Hiver | 48/100 | 1 Data location stated | 3 Data processing agreement, Subprocessor list, Notice before subprocessors change | Compare |
| Crispcrisp.chatSee also Transparency alternatives to Crisp | 43/100 | 1 No third-party tracking before consent | 4 Data processing agreement, Status page with history, Certifications named, +1 | Compare |
| Helpwisehelpwise.ioSee also Transparency alternatives to Helpwise | 43/100 | 1 Data location stated | 4 Data processing agreement, Subprocessor list, Certifications named, +1 | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.