Alternatives to Genesys
Other Contact centre vendors we measure, sorted by how much they publish that Genesys does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 22 that differ from Genesys on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Genesys has 8 gaps in what we could measure: Data processing agreement, Subprocessor list, Data location stated, Status page with history, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change. The column “publishes and Genesys does not” is the one that closes them.
| Vendor | Score | Publishes, and Genesys does not | Genesys publishes, and they do not | |
|---|---|---|---|---|
| Aircallaircall.io | 61/100 | 4 Data processing agreement, Data location stated, Status page with history, +1 | 1 Public pricing | Compare |
| CloudTalkcloudtalk.io | 61/100 | 3 Subprocessor list, Data location stated, Notice before subprocessors change | nothing | Compare |
| JustCalljustcall.io | 43/100 | 2 Data location stated, Status page with history | 1 Named privacy contact | Compare |
| Nextivanextiva.com | 43/100 | 2 Data location stated, Status page with history | 1 Certifications named | Compare |
| Sipgatesipgate.de | 13/100 | 2 Status page with history, security.txt (RFC 9116) | 4 Public pricing, Certifications named, HTTPS enforced with HSTS, +1 | Compare |
| Diabolocomdiabolocom.com | 30/100 | 1 Status page with history | 1 Certifications named | Compare |
| Squaretalksquaretalk.com | 26/100 | 1 Data location stated | 2 Certifications named, HTTPS enforced with HSTS | Compare |
| Odigoodigo.com | 17/100 | 1 Data location stated | 3 Public pricing, Certifications named, HTTPS enforced with HSTS | Compare |
| Wildixwildix.com | 17/100 | 1 Status page with history | 3 Public pricing, Certifications named, Named privacy contact | Compare |
| Placetelplacetel.de | 14/100 | 1 Status page with history | 3 Public pricing, Certifications named, HTTPS enforced with HSTS | Compare |
| Babelforcebabelforce.com | 13/100 | 1 Data location stated | 4 Public pricing, Certifications named, HTTPS enforced with HSTS, +1 | Compare |
| Enreachenreach.com | 13/100 | 1 security.txt (RFC 9116) | 3 Public pricing, Certifications named, Named privacy contact | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.