Transparency alternatives to Desku
Other Helpdesk vendors we measure, sorted by how much they publish that Desku does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 40 that differ from Desku on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Desku has 8 gaps in what we could measure: Subprocessor list, Data location stated, Status page with history, Uptime SLA with a figure, HTTPS enforced with HSTS, No third-party tracking before consent, security.txt (RFC 9116), Named privacy contact. The column “publishes and Desku does not” is the one that closes them.
| Vendor | Score | Publishes, and Desku does not | Desku publishes, and they do not | |
|---|---|---|---|---|
| Intercomintercom.com | 70/100 | 5 Data location stated, Uptime SLA with a figure, HTTPS enforced with HSTS, +2 | nothing | Compare |
| Deskprodeskpro.com | 70/100 | 4 Subprocessor list, Status page with history, HTTPS enforced with HSTS, +1 | nothing | Compare |
| Dixadixa.com | 61/100 | 4 Data location stated, Uptime SLA with a figure, HTTPS enforced with HSTS, +1 | 1 Certifications named | Compare |
| Hiverhiverhq.com | 48/100 | 4 Data location stated, Status page with history, HTTPS enforced with HSTS, +1 | 2 Data processing agreement, Notice before subprocessors change | Compare |
| Crispcrisp.chat | 43/100 | 4 Subprocessor list, HTTPS enforced with HSTS, No third-party tracking before consent, +1 | 3 Data processing agreement, Certifications named, Notice before subprocessors change | Compare |
| Helpwisehelpwise.io | 43/100 | 4 Data location stated, Status page with history, HTTPS enforced with HSTS, +1 | 3 Data processing agreement, Certifications named, Notice before subprocessors change | Compare |
| Frontfront.com | 52/100 | 3 Data location stated, HTTPS enforced with HSTS, security.txt (RFC 9116) | 1 Notice before subprocessors change | Compare |
| Gorgiasgorgias.com | 50/100 | 3 Status page with history, security.txt (RFC 9116), Named privacy contact | 1 Public pricing | Compare |
| Tidiotidio.com | 41/100 | 3 Data location stated, Status page with history, Named privacy contact | 2 Data processing agreement, Notice before subprocessors change | Compare |
| Chatwootchatwoot.com | 39/100 | 3 Data location stated, HTTPS enforced with HSTS, Named privacy contact | 2 Data processing agreement, Notice before subprocessors change | Compare |
| Kayakokayako.com | 39/100 | 3 Data location stated, Status page with history, Named privacy contact | 2 Data processing agreement, Notice before subprocessors change | Compare |
| ThinkOwlthinkowl.com | 39/100 | 3 Data location stated, HTTPS enforced with HSTS, Named privacy contact | 2 Data processing agreement, Notice before subprocessors change | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.