Alternatives to Kayako
Other Helpdesk vendors we measure, sorted by how much they publish that Kayako does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 24 that differ from Kayako on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Kayako has 6 gaps in what we could measure: Data processing agreement, Subprocessor list, Uptime SLA with a figure, HTTPS enforced with HSTS, No third-party tracking before consent, security.txt (RFC 9116). The column “publishes and Kayako does not” is the one that closes them.
| Vendor | Score | Publishes, and Kayako does not | Kayako publishes, and they do not | |
|---|---|---|---|---|
| Intercomintercom.com | 70/100 | 4 Data processing agreement, Uptime SLA with a figure, HTTPS enforced with HSTS, +1 | 1 Status page with history | Compare |
| Deskprodeskpro.com | 83/100 | 3 Data processing agreement, Subprocessor list, HTTPS enforced with HSTS | nothing | Compare |
| Dixadixa.com | 61/100 | 3 Data processing agreement, Uptime SLA with a figure, HTTPS enforced with HSTS | 2 Status page with history, Certifications named | Compare |
| Frontfront.com | 60/100 | 3 Data processing agreement, HTTPS enforced with HSTS, security.txt (RFC 9116) | 1 Status page with history | Compare |
| Crispcrisp.chat | 57/100 | 3 Subprocessor list, HTTPS enforced with HSTS, No third-party tracking before consent | 2 Status page with history, Certifications named | Compare |
| Kustomerkustomer.com | 35/100 | 3 Data processing agreement, Uptime SLA with a figure, HTTPS enforced with HSTS | 3 Data location stated, Public pricing, Certifications named | Compare |
| Gorgiasgorgias.com | 50/100 | 2 Data processing agreement, security.txt (RFC 9116) | 2 Data location stated, Public pricing | Compare |
| Freshdeskfreshdesk.com | 48/100 | 2 Uptime SLA with a figure, HTTPS enforced with HSTS | 1 Certifications named | Compare |
| Re:amazereamaze.com | 43/100 | 2 Data processing agreement, HTTPS enforced with HSTS | 3 Data location stated, Status page with history, Certifications named | Compare |
| HelpDeskhelpdesk.com | 39/100 | 2 Data processing agreement, HTTPS enforced with HSTS | 2 Data location stated, Status page with history | Compare |
| Zammadzammad.com | 39/100 | 2 HTTPS enforced with HSTS, security.txt (RFC 9116) | 2 Status page with history, Certifications named | Compare |
| LiveChatlivechat.com | 35/100 | 2 Data processing agreement, HTTPS enforced with HSTS | 3 Data location stated, Status page with history, Certifications named | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.