Transparency alternatives to LiveChat
Other Helpdesk vendors we measure, sorted by how much we found at them and not at LiveChat. This is a comparison of disclosure, not of features or fitness.
12 shown of 50 that differ from LiveChat on at least one criterion we measured for both. Public transparency score, not a product or security rating.
LiveChat has 8 gaps in what we could measure: Subprocessor list, Data location stated, Status page with history, Certifications named, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change. The column “Found there, not found at LiveChat” is the one that closes them.
| Vendor | Score | Found there, not found at LiveChat | Found at LiveChat, not found there | |
|---|---|---|---|---|
| BoldDeskbolddesk.comSee also Transparency alternatives to BoldDesk | 78/100 | 6 Subprocessor list, Status page with history, Certifications named, +3 | nothing | Compare |
| Deskprodeskpro.comSee also Transparency alternatives to Deskpro | 83/100 | 5 Subprocessor list, Data location stated, Status page with history, +2 | nothing | Compare |
| Intercomintercom.comSee also Transparency alternatives to Intercom | 70/100 | 5 Data location stated, Certifications named, Uptime SLA with a figure, +2 | nothing | Compare |
| Gorgiasgorgias.comSee also Transparency alternatives to Gorgias | 65/100 | 5 Data location stated, Status page with history, Certifications named, +2 | 2 Public pricing, HTTPS enforced with HSTS | Compare |
| Desk365desk365.ioSee also Transparency alternatives to Desk365 | 74/100 | 4 Subprocessor list, Data location stated, Certifications named, +1 | nothing | Compare |
| Dixadixa.comSee also Transparency alternatives to Dixa | 61/100 | 3 Data location stated, Uptime SLA with a figure, Notice before subprocessors change | nothing | Compare |
| Frontfront.comSee also Transparency alternatives to Front | 52/100 | 3 Data location stated, Certifications named, security.txt (RFC 9116) | 1 Named privacy contact | Compare |
| Kustomerkustomer.comSee also Transparency alternatives to Kustomer | 52/100 | 3 Data location stated, Status page with history, Uptime SLA with a figure | 1 Public pricing | Compare |
| Hiverhiverhq.comSee also Transparency alternatives to Hiver | 48/100 | 3 Data location stated, Status page with history, Certifications named | 1 Data processing agreement | Compare |
| Dragdragapp.comSee also Transparency alternatives to Drag | 43/100 | 3 Data location stated, Certifications named, No third-party tracking before consent | 2 Data processing agreement, Named privacy contact | Compare |
| Supportbenchsupportbench.comSee also Transparency alternatives to Supportbench | 41/100 | 3 Data location stated, Certifications named, Uptime SLA with a figure | 2 Data processing agreement, Named privacy contact | Compare |
| Tidiotidio.comSee also Transparency alternatives to Tidio | 41/100 | 3 Data location stated, Status page with history, Certifications named | 2 Data processing agreement, HTTPS enforced with HSTS | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.