Transparency alternatives to Zendesk
Other Helpdesk vendors we measure, sorted by how much we found at them and not at Zendesk. This is a comparison of disclosure, not of features or fitness.
12 shown of 50 that differ from Zendesk on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Zendesk has 7 gaps in what we could measure: Data processing agreement, Subprocessor list, Status page with history, Uptime SLA with a figure, HTTPS enforced with HSTS, No third-party tracking before consent, Notice before subprocessors change. The column “Found there, not found at Zendesk” is the one that closes them.
| Vendor | Score | Found there, not found at Zendesk | Found at Zendesk, not found there | |
|---|---|---|---|---|
| BoldDeskbolddesk.comSee also Transparency alternatives to BoldDesk | 74/100 | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | 1 Data location stated | Compare |
| Deskprodeskpro.comSee also Transparency alternatives to Deskpro | 70/100 | 5 Data processing agreement, Subprocessor list, Status page with history, +2 | 2 Data location stated, security.txt (RFC 9116) | Compare |
| Desk365desk365.ioSee also Transparency alternatives to Desk365 | 74/100 | 4 Data processing agreement, Subprocessor list, HTTPS enforced with HSTS, +1 | 1 security.txt (RFC 9116) | Compare |
| Intercomintercom.comSee also Transparency alternatives to Intercom | 70/100 | 4 Data processing agreement, Uptime SLA with a figure, HTTPS enforced with HSTS, +1 | nothing | Compare |
| Dixadixa.comSee also Transparency alternatives to Dixa | 61/100 | 4 Data processing agreement, Uptime SLA with a figure, HTTPS enforced with HSTS, +1 | 2 Certifications named, security.txt (RFC 9116) | Compare |
| Kustomerkustomer.comSee also Transparency alternatives to Kustomer | 52/100 | 4 Data processing agreement, Status page with history, Uptime SLA with a figure, +1 | 3 Public pricing, Certifications named, security.txt (RFC 9116) | Compare |
| Gorgiasgorgias.comSee also Transparency alternatives to Gorgias | 50/100 | 3 Data processing agreement, Status page with history, Notice before subprocessors change | 2 Data location stated, Public pricing | Compare |
| Crispcrisp.chatSee also Transparency alternatives to Crisp | 43/100 | 3 Subprocessor list, HTTPS enforced with HSTS, No third-party tracking before consent | 3 Data location stated, Certifications named, security.txt (RFC 9116) | Compare |
| Re:amazereamaze.comSee also Transparency alternatives to Re:amaze | 43/100 | 3 Data processing agreement, HTTPS enforced with HSTS, Notice before subprocessors change | 3 Data location stated, Certifications named, security.txt (RFC 9116) | Compare |
| Frontfront.comSee also Transparency alternatives to Front | 52/100 | 2 Data processing agreement, HTTPS enforced with HSTS | 1 Named privacy contact | Compare |
| Hiverhiverhq.comSee also Transparency alternatives to Hiver | 48/100 | 2 Status page with history, HTTPS enforced with HSTS | 1 security.txt (RFC 9116) | Compare |
| Dragdragapp.comSee also Transparency alternatives to Drag | 43/100 | 2 HTTPS enforced with HSTS, No third-party tracking before consent | 2 security.txt (RFC 9116), Named privacy contact | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.