Alternatives to Help Scout
Other Helpdesk vendors we measure, sorted by how much they publish that Help Scout does not. This is a comparison of disclosure, not of features or fitness.
12 shown of 25 that differ from Help Scout on at least one criterion we measured for both. Public transparency score, not a product or security rating.
Help Scout has 8 gaps in what we could measure: Data processing agreement, Subprocessor list, Data location stated, Uptime SLA with a figure, No third-party tracking before consent, security.txt (RFC 9116), Notice before subprocessors change, Named privacy contact. The column “publishes and Help Scout does not” is the one that closes them.
| Vendor | Score | Publishes, and Help Scout does not | Help Scout publishes, and they do not | |
|---|---|---|---|---|
| Intercomintercom.com | 70/100 | 6 Data processing agreement, Data location stated, Uptime SLA with a figure, +3 | 1 Status page with history | Compare |
| Deskprodeskpro.com | 83/100 | 5 Data processing agreement, Subprocessor list, Data location stated, +2 | nothing | Compare |
| Dixadixa.com | 61/100 | 5 Data processing agreement, Data location stated, Uptime SLA with a figure, +2 | 2 Status page with history, Certifications named | Compare |
| Crispcrisp.chat | 57/100 | 4 Subprocessor list, Data location stated, No third-party tracking before consent, +1 | 2 Status page with history, Certifications named | Compare |
| Gorgiasgorgias.com | 50/100 | 4 Data processing agreement, security.txt (RFC 9116), Notice before subprocessors change, +1 | 2 Public pricing, HTTPS enforced with HSTS | Compare |
| Frontfront.com | 60/100 | 3 Data processing agreement, Data location stated, security.txt (RFC 9116) | 1 Status page with history | Compare |
| Freshdeskfreshdesk.com | 48/100 | 3 Data location stated, Uptime SLA with a figure, Named privacy contact | 1 Certifications named | Compare |
| Re:amazereamaze.com | 43/100 | 3 Data processing agreement, Notice before subprocessors change, Named privacy contact | 2 Status page with history, Certifications named | Compare |
| Zammadzammad.com | 39/100 | 3 Data location stated, security.txt (RFC 9116), Named privacy contact | 2 Status page with history, Certifications named | Compare |
| Hiverhiverhq.com | 48/100 | 2 Data location stated, Named privacy contact | nothing | Compare |
| Helpwisehelpwise.io | 43/100 | 2 Data location stated, Named privacy contact | 1 Certifications named | Compare |
| Chatwootchatwoot.com | 39/100 | 2 Data location stated, Named privacy contact | 1 Status page with history | Compare |
Only criteria we could measure for both are counted. Where we could measure one and not the other, the row is silent: that would be a statement about our measurement, not about either vendor. Every single result with its source is on the two profiles.